使用我们安全的在线患者门户来管理您的个人医疗保健帐户并支付您的账单.
Patient Portal FAQ
您将在下面找到有关患者门户的常见问题的答案. 在正常工作时间内对本门户的其他问题或技术问题, please contact our office.
What is the Patient Portal?
安全
- How secure is the Patient Portal?
- What if my password is stolen?
- What if I forget my password?
- How do I change my Test Results PIN?
- What if I'm unable to access the Patient Portal?
- How do I sign out?
Signing Up
- What do I need to access the Patient Portal?
- How do I register for the Patient Portal?
- How do I sign in to the Patient Portal?
My Profile
Appointments
- How do I reschedule an appointment?
- How do I request an appointment?
- How do I view upcoming appointments?
- Where can I fill out medical forms before my appointment?
- Why doesn't anything happen when I click on a medical form?
- How do I view past appointments?
消息
注意: 此功能的可用性取决于您的实践.
- How do I ask my provider a question?
- How soon can I expect a response from my provider?
- How do I view messages and/or responses from my provider?
- Why can't I delete my sent and archived messages?
计费
注意: 此功能的可用性取决于您的实践.
- How do I view my account balance?
- How do I ask a question about my account balance?
- How do I make a payment?
- How do I view my payment history?
- How do I view my account statements?
- How do I manage my saved credit and debit cards?
- 为什么当我点击“查看详情”或“查看收据”时没有任何反应?"
我的健康
What is the Patient Portal?
患者门户是一项在线服务，为患者提供对其健康信息的安全访问. 门户网站上可以提供各种功能，由您自行决定, 包括向您的医疗保健提供者发送信息的能力, schedule appointments, and pay bills online. top
Who can use the Patient Portal?
任何活跃的患者都有资格注册和使用患者门户网站. If you are authorized, 可以创建家庭访问帐户，该帐户将允许您访问选定家庭成员的健康信息. top
安全
How secure is the Patient Portal?
您和您的提供商办公室之间的所有通信都通过安全的, encrypted connection. 这种安全连接利用行业标准安全套接字层(SSL)加密来确保安全的数据传输以及服务器端数字证书身份验证. To prohibit unauthorized access, 所有的医疗信息都存储在我们的电子病历系统防火墙后面.
你应该确保你账户上的电子邮件地址是准确的, 因为来自门户的通知被发送到文件中的电子邮件地址. 确保每次使用完门户后退出您的帐户. top
What if my password is stolen?
请填写以下其中一个选项，立即更改密码:
- 登录 to the Patient Portal, go to 安全 Settings, and reset your password.
- 点击 Forgot your password 在登录页面上，输入您的电子邮件地址以请求密码重置电子邮件.
- 联系您的提供商办公室并请求密码重置电子邮件. top
What if I forget my password?
On the sign-in page, click Forgot your password 然后输入您的电子邮件地址以请求密码重置电子邮件. top
How do I change my Test Results PIN?
您的测试结果密码需要通过电话检索您的测试结果. 你可以要求办公室重置你的密码，或者你可以按照以下步骤:
- 单击 My Profile 选项卡.
- Select Test Results PIN.
- Type in your new PIN.
- 单击 保存 button.
What if I'm unable to access the Patient Portal?
请联系您的供应商办公室注册或验证您的信息. top
How do I sign out?
单击 签署了 link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, 您将收到一个弹出窗口，询问您是否仍在积极使用门户. If you do not click the OK button, you will be signed out automatically. 您输入但未保存或发送的任何信息将会丢失.
注意: 不使用公共计算机访问您的健康信息. top
Signing Up
What do I need to access the Patient Portal?
- an email address
- access to a computer and the internet
How do I register for the Patient Portal?
To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information. top
How do I sign in to the Patient Portal?
To sign in to the Patient Portal, enter your PIN, date of birth and phone number on the sign-in page, then click the 登录 button. top
My Profile
How do I edit my profile information?
- 单击 My Profile 选项卡.
- 单击 编辑 link.
- Update your information as required.
- 单击 提交 button.
如何为不同类型的通知编辑联系人首选项?
- 点击 on the My Profile 选项卡.
- Select My Notifications.
- 为不同类型的通知指明您的联系人首选项.
- 单击 保存 button.
注意: Portal users cannot deactivate email notifications, as at least one method of communication is required. top
How do I view my insurance information?
- 单击 My Profile 选项卡.
- Select 保险.
注意: 如果您的保险信息有变更，请与您的保险公司联系. top
Appointments
How do I reschedule an appointment?
- 单击 Appointments 选项卡. Your scheduled appointments will appear listed under Upcoming Appointments.
- 单击 重新安排 link that appears beneath the date of your appointment.
- Select an available appointment from the calendar.
- 单击 重新安排 Appointment button.
注意: 此功能的可用性取决于您的实践. top
How do I request an appointment?
这是在你的执业自由裁量权，允许在线预约安排. 如果你的诊所不允许在线预约, 您可以通过向您的提供者发送消息来请求预约. 这样做:
- 单击 消息 选项卡.
- 单击 Compose 消息 button.
- Select the Appointments and scheduling option from the message type dropdown menu.
- 选择您的供应商、办公地点和您喜欢的时间.
- Type your subject and message.
- 单击 发送 button.
How do I view upcoming appointments?
单击 Appointments 选项卡. Your scheduled appointments will appear listed under Upcoming Appointments. top
Where can I fill out medical forms before my appointment?
- 单击 Appointments 选项卡.
- Select Medical Forms.
- 单击 desired form. 带有电脑图标的表格可以在网上填写和提交, while forms with a printer icon can be printed out, 完成, and brought with you to your appointment.
注意: 此功能的可用性取决于您的实践. top
Why doesn't anything happen when I click on a medical form?
需要adobeacrobat才能在门户网站上查看和打印表单. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. top
How do I view past appointments?
- 单击 Appointments 选项卡.
- Select 过去的.
- Select the desired timeframe from the 过去的 Appointments dropdown menu.
消息
注意: 此功能的可用性取决于您的实践.
How do I ask my provider a question?
- 单击 消息 选项卡.
- 单击 Compose 消息 button.
- 根据问题的主题从下拉选项中选择消息类型.
- Select your provider and office location.
- Type your subject and message.
- 单击 发送 button
How soon can I expect a response from my provider?
您的提供商办公室将尽一切努力及时回复您的信息. Please do not expect a response on weekends or holidays. 如果您需要尽快与办公室联系，请直接致电办公室. 紧急事项不应通过患者门户处理. top
How do I view messages and/or responses from my provider?
- 单击 消息 选项卡.
- Select 收件箱.
- 单击收件箱中所需的邮件以阅读该邮件.
Why can't I delete my sent and archived messages?
You cannot permanently delete sent or archived messages. 这是因为您在Patient Portal中发送和接收的所有消息都是您的医疗记录的一部分. top
计费
注意: 此功能的可用性取决于您的实践.
How do I view my account balance?
单击 计费 选项卡. 您的收费清单将按访问日期列出，然后是您的帐户余额，在 Recent Charges Payable Online. top
How do I ask a question about my account balance?
- 单击 消息 选项卡.
- Select Compose 消息.
- Select the 计费 and 支付 option from the message type dropdown menu.
- Select your provider and office location.
- Type your subject and message.
- 单击 发送 button.
How do I view my account balance?
单击 计费 选项卡. 您的收费清单将按访问日期列出，然后是您的帐户余额，在 Recent Charges Payable Online. top
How do I make a payment?
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使用您的电子邮件地址和密码登录您的患者门户帐户.
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点击 计费 on the left side of the page. The Bill Pay page appears.
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Select the charges that you want to pay. By default, all charges are selected.
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如果此时不想支付选定的费用，请清除复选框. For more information about a charge, click View details.
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If the practice allows partial payments, 您可以更改“付款”列中的金额，以表明您一次只支付部分费用.
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点击 Make a Payment. The Patient Portal transfers you to a secure payment server.
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On the Make a Payment page, select your payment method.
- 如果您之top在患者门户网站上支付了费用，并保存了您的卡号以备将来付款, you can select that card for your payment.
- To enter a new card number, click Pay with a different card and enter the card information. Confirm or enter your billing address.
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点击 Review Payment.
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In the review and submit step, review your credit card information, your billing address, and the charges to pay.
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点击 提交 Payment.
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点击 Print receipt to print this page for your records.
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点击 Back to Bill Pay 返回到“账单支付”页面进行另一次付款或查看您的帐户.
How do I view my payment history?
- 使用您的电子邮件地址和密码登录您的患者门户帐户.
- 点击 计费 & 支付 on the left side of the page. The Bill Pay page appears.
- Select the Payment History 选项卡.
How do I view my account statements?
- 单击 计费 选项卡.
- Select Statements.
- Select the patient statement you would like to view.
- 单击 View detail link
How do I manage my saved credit and debit cards?
- 单击 计费 选项卡.
- Select Payment Methods.
- From here you can:
- 点击 Add a Credit Card to save a new card for future payments.
- 点击 Make Default to set a saved card as your default payment method.
- 单击 删除 link to remove a saved card from the portal.
为什么当我点击“查看详情”或“查看收据”时没有任何反应?"
需要adobeacrobat才能查看和打印患者门户网站上的报表和表格. When you click the 计费 选项卡, you will see a note indicating this requirement, along with a link to download this program for free. top
我的健康
Why can't I view my test results?
您的供应商可以自行决定是否提供测试结果. 您的提供者必须授权发布您的测试结果，以便他们发布到您的患者门户帐户. 只有被认为适合发布的测试结果才能通过患者门户访问. top
How do I request a prescription?
- 单击 消息 选项卡.
- Select Compose 消息.
- Select Prescriptions and refills from the message type dropdown menu.
- Select your provider and office location.
- Type your subject and message.
- 单击 发送 button.